Refund policy

Cancellation, Returns & Refund Policy

At Tyohar, every product is thoughtfully handcrafted and carefully inspected before it leaves our workshop. Your satisfaction means everything to us, and if something isn't right with your order, we'll do our best to make it right.

Order Cancellations

We understand that plans can change.

If you wish to cancel your order, please contact within 12 hours at hello@tyohar.store with your order number.

Cancellation Policy

Orders can be cancelled only before they are shipped/processed.

Please note that flat 3% cancellation charge will be deducted from your refund, as this amount is charged to us by the payment gateway on every transaction and is non-refundable to us. As a small business, we're unable to absorb this cost ourselves.

The remaining amount will be refunded to your original payment method within 4-5 business days.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please email hello@tyohar.store with:

Your order number
A brief description of the issue
Clear photos or videos of the product and its packaging

Our support team will review your request and respond as soon as possible.

Replacements

Once your claim has been approved, we'll arrange a replacement at no additional cost.

In most cases, you won't be required to return the original product. If a return is necessary, we'll provide complete instructions.

Refunds

Refunds are issued in the following situations:

Your order is successfully cancelled before processing.
A replacement cannot be provided because the product is unavailable.
We determine that a refund is the most appropriate resolution for your case.

Approved refunds will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Returns

As our products are handcrafted and shipped internationally, we currently do not accept returns or exchanges for:

Change of mind
Ordering the wrong product
Personal preference
Minor variations in colour, texture, finish, or craftsmanship that naturally occur in handmade products

Shipping Damage

If your package appears visibly damaged upon delivery, we recommend taking photos before opening it. If possible, refuse the delivery and contact us immediately.

If damage is discovered after opening the package, please notify us within 7 days of delivery and include clear photos of both the product and the packaging.

Contact Us

If you have any questions about your order or this policy, our Customer Support team is always happy to help.

Email: hello@tyohar.store

We're committed to making every Tyohar experience a positive one and appreciate the trust you place in us.